| How to order: All orders must be confirmed by email at ptamkee@hotmail.com and upon receiving the order via email, we reply to you email with the total cost. If you order requires shipping, please also include your postal code so that we can get a shipping quote as well. Once payment is received and confirmed, we will proceed with the order by shipping it whrn agreed upon or via local pick up at our Richmond, BC location. Payment information: We accept paypal (there is a paypal fee), interac e-transfer, or cash. If you want to use credit card, you would have to go through paypal to do so. Orders must be sent by email. Upon receiving the order and payment, your order will be reserved. If full payment has not been received within 7 days, all reservation will be cancelled. Items on the stock list and equipment list are subject to availability. Important notice about our pricing: In British Columbia, our retail customers will be charged 12% tax (5% GST and 7% PST) for all goods and only 5% GST for our service. Our wholesale customers will be charged only 5% GST (upon submitting their PST number for PST exemption). For all other provinces, 5% GST will be charged. Shipping information: Unless specified by our customer, we typically use Canada Post, Purolator, UPS, Harbour Air, Pacific Coastal Airlines, or WestJet/Air Canada for shipping. Shipping cost will depend on the size/weight of the order and the shipping method. Other charges include: -Insulated box – $10 box charge -Heat pack – $2.50 each (we use 2 per box in the winter and 1 or none during summer weather dependent) Terms and conditions: 1) Across provinces, airport to airport is our preferred shipping method for livestock and sometimes courier. We have known shipper status with Westjet and Air Canada. This is by far the quickest and safest way to ship large quantities of live stock. We will guarantee live arrival using airport to airport service within 2 hours of scheduled arrival time with the exception of some very sensitive fish (we will inform you on your order if you have any). Live stock (plants, fish, and shrimps) and equipment may be shipped with other carriers but at the discretion of the client. 2) If UPS 9AM special is also available in your area we will guarantee live arrival using this method. Please contact your local UPS to find out. We will only guarantee live arrival on the very first 9AM next day delivery FIRST ATTEMPT. We will not guarantee live arrival if UPS delays delivery, weather causing delays, or after the first 9AM attempt. 3) Within B.C., we can also do Canadapost next day providing you have the same service in your area. We have shipped fish to the interior of B.C. many times and so far, the service is quite good. However, we will not guarantee live arrival with Canadapost. 4) Vancouver Island customers and some Northern B.C. customers will be able to use other airlines besides Westjet or Air Canada, such as Harbour Air, Seair Seaplanes, Pacific Coastal Airlines to name a few. Please contact us and we will find out for you. D.O.A. (Dead on arrival) and other problems: The client will have to pick up all shipped livestock within 2 hours of scheduled arrival time. If there are any delays due to the airline company, the client will have to deal with the airline company directly. If there are any dead fish in the bag(s) and other problems, the client will have to (A) inform us and (B) photos should be taken with the dead fish inside the original unopened bag(s). Both (A) and (B) should be done within 2 hours of receiving shipment. We are not responsible for any DOA and other problems after the 2 hours of scheduled arrival period. We will work out the best arrival time to suit your schedule. We are not responsible for DOA caused by delay, mishandling or any incident by the airline company, any DOA and other problems related to our handling of the fish will be credited towards the next purchase. Shipping and other costs (packing and handling) are non-refundable and will not be credited towards the next purchase. |
